FAQs

Our photo albums are designed with a unique construction that prevents them from swelling, even after mounting photos. Each page is reinforced with a paper frame made from the same weight as the pages, which is attached around the edges. This design ensures that the album maintains the same thickness, no matter how many photos you add.

We recommend using photos printed on paper no thicker than 260 g/m² to maintain the integrity of the album. This includes standard photo prints, Fuji DPI, art prints, and Instax. Polaroids and thicker prints may cause the album to change shape.

Standard sizes that fit perfectly in our albums include:

  • 7x10 cm
  • 10x15 cm
  • 13x18 cm
  • 15x21 cm
  • A special size customized to the frame of the album: 18x27 cm

We recommend avoiding liquid glues, as they can damage both the album and your photos. Instead, opt for glue sticks, or thin glue rollers.

You can return or exchange products within 14 days of receiving your order, provided they are in the original condition and packaging. Please contact us at info@papierre-department.com to initiate a return.

Currently, we ship to Europe and the USA. We are working to expand our shipping options in the future.

At this time, we do not offer customization for individual photo album orders. However, we are always looking at new possibilities, so stay tuned!

Shipping within Europe takes 3-7 business days, while shipping to the USA takes 7-14 business days. Please note that during peak seasons, shipping times may extend beyond this, especially for overseas orders.

The NFC sticker included with our albums is provided as a free addition. As it’s a complimentary feature, it is non-refundable, and the album cannot be exchanged if the sticker stops working.